Ticket Management

View and manage all customer tickets in a Kanban board.

New (4)

Cannot log in on mobile app
ID: T010 | Channel: Email
Department: Mobile Support
Assigned: Mobile Support - Agent F
Priority: Medium
Within SLA
Last Update: 10/27/2023, 11:00:00 AM
Cannot access my account after password reset
ID: T008 | Channel: Web Form
Department: Technical Support
Assigned: Technical Support - Agent A
Priority: High
Within SLA
Last Update: 10/27/2023, 9:00:00 AM
Follow up on T001 - Still cannot log in
ID: T005 | Channel: Email
Department: Technical Support
Assigned: Technical Support - Agent D
Priority: Urgent
Within SLA
Last Update: 10/26/2023, 3:00:00 PM
Question about billing cycle
ID: T002 | Channel: Email
Department: Billing
Assigned: Billing - Agent B
Priority: Medium
Within SLA
Last Update: 10/26/2023, 11:15:00 AM

Open (3)

Login failed repeatedly
ID: T009 | Channel: Chat
Department: Technical Support
Assigned: Technical Support - Agent D
Priority: Urgent
Approaching SLA
Last Update: 10/27/2023, 11:00:00 AM
Cannot log in to account
ID: T001 | Channel: Web Form
Department: Technical Support
Assigned: Technical Support - Agent A
Priority: Urgent
Approaching SLA
Last Update: 10/26/2023, 10:30:00 AM
Product feature request
ID: T003 | Channel: Chat
Department: Product Team
Assigned: Product Team - Agent C
Priority: Low
Within SLA
Last Update: 10/26/2023, 2:00:00 PM

In Progress (1)

Issue with payment processing
ID: T006 | Channel: Chat
Department: Billing
Assigned: Billing - Agent E
Priority: High
Within SLA
Last Update: 10/26/2023, 1:00:00 PM

Pending (1)

Complaint about service
ID: T004 | Channel: Phone
Department: Technical Support
Assigned: Technical Support - Agent A
Priority: High
Breached SLA
Last Update: 10/26/2023, 9:00:00 AM

Resolved (1)

Request for refund status
ID: T007 | Channel: Email
Department: Billing
Assigned: Billing - Agent B
Priority: Medium
Within SLA
Last Update: 5/17/2025, 11:00:00 AM

Closed (0)

No tickets in this status.

Related Concerns

Showing related concerns. Select tickets below to send a tailored response.

Technical Support

Cannot log in to account (ID: T001)
Channel: Web Form | Status: Open
Assigned: Technical Support - Agent A
Cannot access my account after password reset (ID: T008)
Channel: Web Form | Status: New
Assigned: Technical Support - Agent A
Login failed repeatedly (ID: T009)
Channel: Chat | Status: Open
Assigned: Technical Support - Agent D

Mobile Support

Cannot log in on mobile app (ID: T010)
Channel: Email | Status: New
Assigned: Mobile Support - Agent F